Help - FAQ

I am new to How do I place an order?
To place an order, simply click the "Add to cart" button of your desired product, and follow the steps on the shopping cart to checkout.

Do I need to have a username/password to buy on
No, you don’t need to have a username/ password to buy on

When do I get a username and password?
Your username/password are generated when you place an order on Med-Cab for the first time. You will receive an email with your login username/password after you submitted your first order.

Why do I need to login to Med-Cab?
You can check the status and the tracking number of your order by simply logging in Med-Cab using your username/password.


Is any consultation fees charged when I order on
No, Med-Cab does not charge any consultation fees. You only pay for exactly what you order.

Do I need a prescription to order on
No, a prescription is not required. You can order on without a prescription.

How much is the shipping & handling fee?
We charge a flat shipping & handling US$10 per order.

Are the products on genuine?
All products on are genuine and quality guaranteed. We are backed all of our products by offering 30-day refund if they do not meet your expectation.

What currency are the prices in?
All prices listed on are in US dollars.

Do you guarantee I will receive my order?
If for any reasons your order did not arrive, we would be glad to full refund your purchase. Alternatively, we can certainly arrange and re-send you a replacement order if you prefer.


Med-Cab's Past Bulletin


07/18/2011 - Careprost Package is BACK!
3 bottles of Careprost Eye Drops, plus applicators

07/06/2011 - FREE eyeliner applicators
Every bottle of Lumigan purchase will be given 2 FREE eyeliner applicators for eyelashes.

05/18/2011 - Now Offer Express Shipping Option
If you would like Express Shipping (US$30), please contact us for special arrangement.

01/28/2011 - Add Us To Your Email Address Book
To avoid your order confirmation being filtered as spam, please add to your email address book.